Client Services Specialist: Enrollment & Client Relations

Acumen Fiscal Agent; Metairie (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Acumen Fiscal Agent in Metairie, LA is seeking an Agent to enroll, educate and support clients throughout their lifecycle, handling inbound and outbound calls, emails and paperwork with high accuracy.

You will manage data entry across multiple databases, build relationships with clients and program contacts, ensure compliance with state and federal guidelines, and adapt to a fast-paced environment including occasional weekends or holidays.

Qualifications

• Minimum 1 year of data entry experience.
• Strong written and verbal communication skills.
• Proficient in MS Word, Excel and Outlook.
• Able to work independently with limited supervision.
• Ability to manage multiple databases with accuracy.

Responsibilities

• Enroll, educate and support clients throughout their lifecycle.
• Process paperwork and manage electronic communications.
• Accurate data entry across multiple databases with high accuracy.
• Build and nurture relationships with clients, families and program contacts.
• Ensure compliance with state and federal guidelines.

Skills

Data entry

Customer service

Multitasking

Attention to detail

Communication

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Excel

PowerPoint

Internet

PDFs

Job description

Acumen Fiscal Agent in Metairie, LA is seeking an Agent to enroll, educate and support clients throughout their lifecycle, handling inbound and outbound calls, emails and paperwork with high accuracy.

You will manage data entry across multiple databases, build relationships with clients and program contacts, ensure compliance with state and federal guidelines, and adapt to a fast-paced environment including occasional weekends or holidays.