Client Services Specialist: Enrollment & Support

Acumen Fiscal Agent; Rolla (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Acumen Fiscal Agent in Rolla, MO seeks an Enrollment Support Specialist to assist clients through enrollment, education, and ongoing support. Responsibilities include data entry, coordinating with employers, and handling inquiries via phone and email with accuracy and empathy.

The role requires strong organizational skills, customer service experience, and the ability to work with multiple databases and deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with data entry and customer service.
• Ability to manage multiple databases and stay organized.

Responsibilities

• Support clients during enrollment process and related paperwork.
• Educate and assist Acumen clients via phone and email.
• Enter data accurately into multiple databases and meet deadlines.
• Communicate with employers, clients, and program contacts.
• Maintain compliance with state and federal guidelines.

Skills

Data entry

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Word

Excel

PowerPoint

Internet

Email

PDFs

Job description

Acumen Fiscal Agent in Rolla, MO seeks an Enrollment Support Specialist to assist clients through enrollment, education, and ongoing support. Responsibilities include data entry, coordinating with employers, and handling inquiries via phone and email with accuracy and empathy.

The role requires strong organizational skills, customer service experience, and the ability to work with multiple databases and deadlines in a fast-paced environment.