Client Services Agent – Acumen LLC | Remote (Saint Charles, MO)

School Result; Missouri; Remote; USD 26,174 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Flexible working hours

Job summary

A leading remote service provider is seeking a talented Client Services Agent to enhance client relationships. This remote, full-time position, located in Saint Charles, MO, offers a pay range of $19–$22 per hour. The ideal candidate should possess 1 year of data entry experience and strong customer service skills. Responsibilities include assisting clients with enrollment, managing documentation, and ensuring adherence to program guidelines. Join a company that values client independence and offers competitive benefits.

Qualifications

• Minimum 1 year of data entry experience required.
• Strong verbal and written communication skills are essential.
• High attention to detail and strong organizational skills needed.

Responsibilities

• Support clients during the enrollment process.
• Manage electronic communication and paperwork processing.
• Provide efficient customer service via phone and email.

Skills

Data entry experience

Customer service skills

Verbal and written communication

Organizational skills

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Client Services Agent – Acumen LLC | Remote (Saint Charles, MO)

Acumen LLC is hiring Client Services Agents to provide enrollment, education, and ongoing support to clients across participant-directed programs. This remote, full-time role pays $19–$22/hour and includes health, dental, and vision insurance, paid time off, and additional benefits.

Agents play a critical role in ensuring positive client relationships by handling inbound and outbound calls, processing paperwork, and managing data entry with accuracy.

Key Responsibilities

• Support clients (employers and employees) during the enrollment process
• Process paperwork and manage electronic communication
• Build and maintain strong relationships with clients, families, and program contacts
• Stay updated on program rules and regulations, and communicate them clearly to stakeholders
• Act as a liaison between clients and Acumen departments, escalating issues when necessary
• Resolve client inquiries within contractual timeframes
• Ensure compliance with state and federal guidelines
• Contribute to program growth through marketing, education, and community outreach
• Collaborate with internal teams to address client issues effectively
• Manage fluctuating call and email volumes
• Provide efficient customer service via phone and electronic communication
• Work flexible schedules, including occasional weekends, evenings, and holidays

Candidate Requirements

• Minimum 1 year of data entry experience
• Prior customer service or client relations experience
• Ability to manage fluctuating inbound/outbound call volumes
• Moderate to advanced computer skills (Microsoft Word, Excel, PowerPoint, PDFs, email, internet)
• Strong verbal and written communication skills
• Ability to work independently with limited supervision
• High attention to detail, organizational skills, and time management
• Patience, perseverance, and problem-solving ability
• High school diploma or equivalent (some college preferred)

Preferred Qualifications

• Willingness to obtain state-required certifications
• Ability to travel if required (valid driver’s license and insurance)
• Secure remote workspace with high-speed internet

Compensation and Benefits

• Pay: $19–$22/hour
• Health, dental, and vision insurance
• Paid time off (PTO)
• Supportive, service-forward work environment

Why Join Acumen LLC?

• Be part of one of the nation’s leading fiscal agents
• Help individuals with disabilities and their families live independently
• Work remotely with flexibility while making a meaningful impact
• Join a company recognized for superior customer service and innovation

Application Process

Job Type: Full-time
Pay: $19–$22/hour
Location: Remote (Saint Charles, MO 63301)