Remote Client Success Architect

Resultant; Indianapolis (IN); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Unlimited vacation

401k contributions

Great benefits package

Job summary

Resultant is seeking a Client Success Manager to oversee SMB and mid-market client relationships and advocate for their success. You will guide technology roadmaps, ensure quality delivery, and work with cross-functional teams to meet client needs.

This remote role includes periodic travel to client sites (10–15%) and requires strong communication with senior stakeholders. Ideal candidates have 4+ years in IT service delivery and MSP environments, plus a Bachelor's degree or equivalent.

Qualifications

• Bachelor’s degree required or equivalent professional experience.
• Experience building/maintaining relationships with C-suite and senior stakeholders.
• Familiarity with IT service delivery and MSP environments.
• Ability to work remotely with travel 10–15% of the time.

Responsibilities

• Oversee a subset of SMB and mid-market clients as primary relationship manager.
• Provide strategic and tactical guidance to clients and ensure engagement standards.
• Lead technology roadmaps and ensure delivery aligns with client needs.

Skills

Analytical skills

Communication

Problem-solving

Relationship-building

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field

Tools

Active Directory

Office 365

Barracuda

Fortinet

Cisco

HP

Job description

Resultant is seeking a Client Success Manager to oversee SMB and mid-market client relationships and advocate for their success. You will guide technology roadmaps, ensure quality delivery, and work with cross-functional teams to meet client needs.

This remote role includes periodic travel to client sites (10–15%) and requires strong communication with senior stakeholders. Ideal candidates have 4+ years in IT service delivery and MSP environments, plus a Bachelor's degree or equivalent.