Remote Client Success Strategist — Adoption & ROI

SMG - Service Management Group; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

SMG - Service Management Group is seeking aClient Success Manager to serve as the primary client contact, building strong relationships and guiding programs to achieve measurable value. You will act as a program and product expert, deliver training, and ensure adoption and ROI across client accounts.

The role emphasizes proactive guidance, cross-functional collaboration, and governance of program health, with a fully remote environment and a focus on strategic partnership and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in client success, account management, consulting, or related role.
• Working knowledge of client success, retention and value realization.
• Strong relationship management with clients, executives, and cross-functional partners.
• Ability to provide consultative guidance, identify risks and opportunities, drive action across multiple accounts.

Responsibilities

• Serve as an SMG program and product expert, delivering training to increase tool adoption.
• Manage client program health and adoption, guiding best practices across survey design, reporting setup, and data integrations.
• Proactively share best practices and cross-client examples to grow client programs.
• Align priorities and timelines to client objectives and link work to ROI.
• Lead surveys and maturity assessments, driving follow-through on actions to improve ROI.
• Manage client communications and resolve issues promptly; advocate for the client within SMG.
• Build trusted relationships with client stakeholders and maintain Salesforce records for deliverables.

Skills

Relationship management

Consultative guidance

Cross-functional collaboration

Client success knowledge

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

SMG - Service Management Group is seeking aClient Success Manager to serve as the primary client contact, building strong relationships and guiding programs to achieve measurable value. You will act as a program and product expert, deliver training, and ensure adoption and ROI across client accounts.

The role emphasizes proactive guidance, cross-functional collaboration, and governance of program health, with a fully remote environment and a focus on strategic partnership and client satisfaction.