Client Success Manager / vCIO (MSP) (Fully Remote)

Resultant; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Resultant is an outcomes-focused consulting firm that helps clients use technology and data to drive better decisions. We partner with SMB and mid-market clients across the United States to deliver value through technology-enabled outcomes.

As a Client Delivery Lead, you will serve as the primary client contact, develop technology roadmaps, and coordinate cross-functional teams to ensure successful project delivery and expansion opportunities for growth.

Qualifications

• 4+ years IT service delivery experience.
• 3+ years MSP client relationship management experience.
• Experience communicating with C-suite and navigating matrixed organizations.

Responsibilities

• Lead relationships, provide QA, and ensure operational excellence on projects.
• Support sales calls, write proposals, and close expansion opportunities.
• Coordinate client service teams and serve as escalation point.

Skills

IT service delivery

MSP client relationships

C-suite communication

Education

Bachelor's degree in IT or related field

Job description

• Serve as primary client contact and trusted advisor for SMB and mid-market clients.
• Develop technology roadmaps based on deep understanding of client goals.

Responsibilities:

• Lead relationships, provide QA, and ensure operational excellence on projects.
• Support sales calls, write proposals, and close expansion opportunities.
• Coordinate client service teams and serve as escalation point.

Qualifications:

• 4+ years IT service delivery and 3+ years MSP client relationship management.
• C-suite communication and matrixed organization experience required.
• Bachelor's degree plus familiarity with IT infrastructure and security.

Resultant

Resultant is an outcomes-focused consulting firm that helps clients use technology and data to drive better decisions. Founded in 2008, the company now employs more than 450 team members across the United States, fostering a culture that is humble, hungry, and smart.