Client Solutions Analyst - Remote

SmartRecruiters, Inc.; Northern (KY); Hybrid; USD 66,000 - 114,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Fully remote

Job summary

Experian is seeking a Client Solutions Analyst to partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise.

You will report to the Director and Client Services. You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.

Qualifications

• Bachelor's degree or higher or relevant technical certification.
• 5+ years of experience in client support.
• Located in Eastern Time zone and available during international business hours.
• Experience with enterprise-level clients or partners.
• Experience leading client presentations.
• Preferred: API integrations and REST web services.
• Preferred: Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3.

Responsibilities

• Guide clients through onboarding and resources.
• Develop expertise in our product offerings.
• Use technical knowledge to support implementation and provide ongoing technical assistance.
• Be an important client contact through calls, presentations, and high-touch email communication.
• Troubleshoot production, data, and processing issues independently while collaborating across teams.
• Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution.

Skills

Client support

Enterprise clients

Client presentations

Remote collaboration

Education

Bachelor's degree or higher

Tools

API integrations

REST web services

SFTP transfers

AWS S3

Job description

• Job Posting - Salary Range: $65,883 - $114,198
• Department: Customer Service
• Schedule: Full Time
• Compensation: USD 65,883 - USD 114,198 - yearly

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

As a Client Solutions Analyst, you will partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise. You will report to the Director and Client Services. You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.

You will:

• Guide clients through the onboarding process, ensuring they have the knowledge and resources needed to integrate our products
• Develop expertise in our product offerings
• Use technical knowledge to support implementation and provide ongoing technical assistance
• Be an important client contact through calls, presentations, and high-touch email communication
• Troubleshoot production, data, and processing issues independently while collaborating across teams
• Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution

Qualifications

• Bachelor's degree, advanced degree, or relevant technical certification(s)
• 5+ years of experience in client support
• Located in Eastern Time zone (EST/ET) and available during international business hours
• Experience working with enterprise-level clients or partners
• Experience leading client presentations
• Preferred: Experience working with API integrations and REST web services
• Preferred: Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3

Additional Information

• Great compensation package and incentive plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affir…

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.