Client Solutions Analyst (Fully Remote)

Experian; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401K match

Remote work

Paid holidays

Job summary

Experian is seeking a seasoned Client Onboarding & Onboarding Specialist to guide enterprise clients through integration and adoption of our products. You will blend relationship management, technical fluency, and product expertise to ensure a smooth onboarding experience.

Reporting to the Director of Client Services, this fully remote role supports clients in the Eastern Time Zone and requires strong communication, API integration familiarity, and data knowledge for successful implementations.

Qualifications

• Bachelor's degree or relevant technical certification, plus 5+ years in client support.
• Located in Eastern Time zone and available during international business hours.
• Experience with enterprise clients and leading presentations; preferred experience with API integrations and database queries.

Responsibilities

• Partner with Client Services, Sales, and Operations to support clients throughout onboarding.
• Guide clients through onboarding, ensuring they have knowledge and resources to integrate products.
• Develop expertise in product offerings and use technical knowledge to support implementation.
• Troubleshoot production, data, and processing issues, and respond to technical support tickets.

Skills

Client relationship management

Public speaking / presentations

API integrations

Database queries

Education

Bachelor's degree or relevant technical certification

Job description

• Partner with Client Services, Sales, and Operations to support clients throughout onboarding.
• Blend client relationship management, technical fluency, and product expertise.
• Report to the Director of Client Services and work remotely in the Eastern Time Zone.

Responsibilities:

• Guide clients through onboarding, ensuring they have knowledge and resources to integrate products.
• Develop expertise in product offerings and use technical knowledge to support implementation.
• Troubleshoot production, data, and processing issues, and respond to technical support tickets.

Qualifications:

• Bachelor's degree or relevant technical certification, plus 5+ years in client support.
• Located in Eastern Time zone and available during international business hours.
• Experience with enterprise clients and leading presentations; preferred experience with API integrations and database queries.

Benefits & Culture:

• Competitive compensation and incentive plan, with full medical, dental, vision, and matching 401K.
• Fully remote environment and flexible time off including vacation, sick, and 12 paid holidays.
• Inclusive, purpose-driven culture recognized as a World's Best Workplace 2025.

Experian

Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.