Remote Client Experience Lead — Accounts & Onboarding

validity; Overland Park (KS); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible PTO

401K Matching

Comprehensive benefits

Job summary

Validity is seeking a Client Experience Partner to deliver exceptional client service, manage accounts, and drive satisfaction. The role focuses on onboarding, ongoing support, and CRM-driven operations to ensure client goals are met and issues are resolved efficiently.

The position emphasizes proactive problem solving, cross-team collaboration, and maintaining high standards of professional service while growing with the company.

Qualifications

• HS diploma and 2+ years in client service/account management.
• Outstanding customer service skills across client, vendor, and internal teams.
• Clear written and verbal communication with attention to detail.

Responsibilities

• Build and maintain strong client relationships as a trusted advisor.
• Respond to client and candidate inquiries promptly via phone, email, or chat; resolve issues.
• Maintain accurate CRM records and monitor service metrics and onboarding activities.
• Assist onboarding of new clients and improve client communication materials.

Skills

Client service

Account management

Excellent communication

CRM software

Problem solving

Education

High School Diploma

Tools

CRM platforms

Microsoft Office

Job description

Validity is seeking a Client Experience Partner to deliver exceptional client service, manage accounts, and drive satisfaction. The role focuses on onboarding, ongoing support, and CRM-driven operations to ensure client goals are met and issues are resolved efficiently.

The position emphasizes proactive problem solving, cross-team collaboration, and maintaining high standards of professional service while growing with the company.