Remote Client Solutions Analyst

SmartRecruiters, Inc.; Northern (KY); Hybrid; USD 66,000 - 114,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Fully remote

Job summary

Experian is seeking a Client Solutions Analyst to partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise.

You will report to the Director and Client Services. You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.

Qualifications

• Bachelor's degree or higher or relevant technical certification.
• 5+ years of experience in client support.
• Located in Eastern Time zone and available during international business hours.
• Experience with enterprise-level clients or partners.
• Experience leading client presentations.
• Preferred: API integrations and REST web services.
• Preferred: Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3.

Responsibilities

• Guide clients through onboarding and resources.
• Develop expertise in our product offerings.
• Use technical knowledge to support implementation and provide ongoing technical assistance.
• Be an important client contact through calls, presentations, and high-touch email communication.
• Troubleshoot production, data, and processing issues independently while collaborating across teams.
• Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution.

Skills

Client support

Enterprise clients

Client presentations

Remote collaboration

Education

Bachelor's degree or higher

Tools

API integrations

REST web services

SFTP transfers

AWS S3

Job description

Experian is seeking a Client Solutions Analyst to partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise.

You will report to the Director and Client Services. You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.