Remote Client Services Coordinator

Next Stop Travel; New Haven (CT); Remote; USD 30,000 - 46,000; Full time

Benefits offered by this job

Remote work

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist clients, coordinate service plans, and support the coordination process in a remote environment. You will handle inquiries via email, phone, and online platforms, identify client needs, and manage reservations with external providers.

Attention to detail and the ability to multitask are essential. Experience in customer service or administrative roles is preferred; strong organizational and communication skills are required,

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

Independent worker

Digital tools proficiency

Detail-oriented

Job description

Next Stop Travel is seeking a Customer Service Representative to assist clients, coordinate service plans, and support the coordination process in a remote environment. You will handle inquiries via email, phone, and online platforms, identify client needs, and manage reservations with external providers.

Attention to detail and the ability to multitask are essential. Experience in customer service or administrative roles is preferred; strong organizational and communication skills are required,