Remote Client Services & Scheduling Specialist

Next Stop Travel; Green Bay (WI); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the coordination process in a remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative work

Organizational skills

Communication skills

Independence / self-management

Attention to detail

Tools

Web-based systems

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the coordination process in a remote environment.