Remote Client Services & Scheduling Specialist

Next Stop Travel; Detroit (MI); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based compensation

Training & onboarding

Job summary

Next Stop Travel is a remote-based organization offering structured planning and coordination services. The Customer Service Representative will assist client requests, organize service arrangements, and support the coordination process in a remote setting.

The role emphasizes strong attention to detail and multi-tasking across platforms, with access to training and ongoing support to help you succeed in a flexible, remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative skills

Detail-oriented

Tools

Digital tools

Web-based systems

Job description

Next Stop Travel is a remote-based organization offering structured planning and coordination services. The Customer Service Representative will assist client requests, organize service arrangements, and support the coordination process in a remote setting.

The role emphasizes strong attention to detail and multi-tasking across platforms, with access to training and ongoing support to help you succeed in a flexible, remote environment.