Remote Client Services & Scheduling Specialist

Next Stop Travel; Huntington Beach (CA); Remote; USD 42,000 - 65,000; Full time

Job summary

Next Stop Travel is a remote-based company delivering planning and coordination services to a broad client base. The Customer Service Representative assists with client requests, organizes service arrangements, and supports the overall coordination process.

This role demands strong attention to detail, the ability to manage multiple tasks in a remote environment, and clear, proactive communication with clients and external providers.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Organizational skills

Communication skills

Independent work

Digital tools

Tools

CRM systems

Web-based systems

Job description

Next Stop Travel is a remote-based company delivering planning and coordination services to a broad client base. The Customer Service Representative assists with client requests, organizes service arrangements, and supports the overall coordination process.

This role demands strong attention to detail, the ability to manage multiple tasks in a remote environment, and clear, proactive communication with clients and external providers.