Remote Client Services & Scheduling Specialist

Next Stop Travel; Boulder (CO); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Remote work

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process in a remote setting.

The position requires attention to detail, the ability to manage multiple tasks, and proactive communication with clients and internal teams.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Able to work independently and manage priorities.

Responsibilities

• Serve as point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

Communication

Detail-oriented

Independent work

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process in a remote setting.

The position requires attention to detail, the ability to manage multiple tasks, and proactive communication with clients and internal teams.