Remote Client Services & Scheduling Coordinator

Next Stop Travel; Cedar Rapids (IA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Training and support

Performance-based pay

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries, coordinate service plans, and manage reservations with providers, ensuring timely follow-up and clear communication.

The role emphasizes independent work, strong organization, and proficiency with digital tools. Training and ongoing support are provided in a flexible remote setup.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organizational skills

Communication

Independent work

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries, coordinate service plans, and manage reservations with providers, ensuring timely follow-up and clear communication.

The role emphasizes independent work, strong organization, and proficiency with digital tools. Training and ongoing support are provided in a flexible remote setup.