Remote Client Services & Scheduling Coordinator

Next Stop Travel; Beavercreek (OH); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding & training

Performance-based pay

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients in a remote setting. You will handle inquiries via email, phone, and online platforms, identify needs, and present suitable service options while coordinating detailed service plans.

This role emphasizes careful organization, independent work, and proactive communication with clients and providers. Onboarding and ongoing training are provided within a structured remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Communication

Organizational skills

Remote work

Digital tools

Tools

CRM software

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients in a remote setting. You will handle inquiries via email, phone, and online platforms, identify needs, and present suitable service options while coordinating detailed service plans.

This role emphasizes careful organization, independent work, and proactive communication with clients and providers. Onboarding and ongoing training are provided within a structured remote environment.