Remote Client Services & Scheduling Coordinator

Next Stop Travel; Akron (OH); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training and onboarding

Flexible remote work

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify needs, and present suitable service options.

Responsibilities include coordinating scheduling, managing reservations with external providers, and maintaining accurate records. The role emphasizes independent work, strong organization, and clear communication to ensure smooth service delivery.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Administrative support

Remote work

Detail oriented

Tools

CRM systems

Scheduling tools

Email

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify needs, and present suitable service options.

Responsibilities include coordinating scheduling, managing reservations with external providers, and maintaining accurate records. The role emphasizes independent work, strong organization, and clear communication to ensure smooth service delivery.