Work From Home Customer Relations Specialist

AIL; Minneapolis (MN); Remote; USD 30,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Mentorship

Leadership opportunities

Weekly pay

Job summary

AO Globe Life is hiring a Remote Customer Service Representative to support individuals and families seeking information about available benefits. You'll conduct virtual consultations, answer questions, and assist with enrollment while maintaining professional client relationships.

No prior insurance experience is required as training and licensing guidance are provided. This is a 100% remote, work-from-home role with flexible scheduling and performance-based opportunities to advance into

Qualifications

• Be at least 18 years old
• Be legally eligible to work in the United States
• Have a reliable computer or laptop with webcam and microphone
• Maintain reliable high‑speed internet
• Have a quiet, professional workspace
• Be comfortable using Zoom and web-based applications
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License (licensing guidance provided)

Responsibilities

• Connect with individuals who have requested information about available benefits
• Schedule and conduct virtual consultations through Zoom and phone
• Listen to client needs and answer questions professionally
• Explain available life, accident, and supplemental health insurance options
• Help clients understand benefit and coverage choices
• Guide eligible clients through applications and enrollment
• Assist with policy reviews and beneficiary updates
• Provide ongoing customer service and follow-up
• Maintain accurate digital client records and documentation
• Build long-term relationships through professional, consistent service

Job description

Work From Home Customer Relations Specialist

AO Globe Life | 100% Work From Home | U.S. Applicants | Flexible Schedule | Training Provided

Build Your Career From Home While Helping Working Families

Are you looking for a fully remote customer service opportunity where you can help people, build professional skills, and create opportunities for long-term career advancement?

AO Globe Life is expanding our virtual team and seeking motivated, people-focused professionals for our Remote Customer Service / Client Benefits team.

In this role, you'll connect with individuals and families who have requested information about available benefit programs, answer questions, provide personalized guidance, assist with enrollment, and build long-term client relationships.

For individuals interested in career growth, AO also provides training, mentorship, and opportunities to develop into team leadership and management roles based on performance.

• 100% Remote / Work From Home
• Entry-Level & Experienced Applicants Welcome
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• Weekly Performance-Based Pay
• Flexible Scheduling
• Training & One-on-One Mentorship
• Leadership & Management Advancement

What You'll Do

Customer Service & Client Support

As a Remote Customer Service Representative, you'll help provide a professional and positive experience for prospective and existing clients.

• Connect with individuals who have requested information about available benefits
• Schedule and conduct virtual consultations through Zoom and phone
• Listen to client needs and answer questions professionally
• Explain available life, accident, and supplemental health insurance options
• Help clients understand benefit and coverage choices
• Guide eligible clients through applications and enrollment
• Assist with policy reviews and beneficiary updates
• Provide ongoing customer service and follow-up
• Maintain accurate digital client records and documentation
• Build long-term relationships through professional, consistent service

Qualified Client Opportunities — No Traditional Cold Calling

Instead of spending your day searching for prospects, you'll connect with individuals who have expressed interest in receiving information about available benefits.

This allows you to focus on:

Connecting → Understanding Needs → Educating → Providing Solutions → Enrollment → Ongoing Service

No traditional cold calling and no requirement to purchase leads.

Weekly Performance-Based Pay

This is a commission-based independent contractor opportunity, rather than a guaranteed hourly or salaried customer-service position.

Compensation opportunities may include:

• Weekly commission payments via direct deposit
• Performance-based bonuses
• Uncapped personal production potential
• Renewal and residual income opportunities
• Leadership incentives as you advance
• Recognition and achievement incentives

Individual earnings vary based on activity, production, performance, and results.

100% Remote / Work From Home

Build your career without the daily commute.

Client appointments, training, coaching, and team collaboration are conducted virtually.

Your remote environment may include:

• Zoom client appointments
• Phone consultations
• Online training
• Digital enrollment systems
• Virtual coaching and mentorship
• Remote team meetings

Flexible Scheduling

This opportunity provides flexibility to organize your work schedule while maintaining the consistency necessary to serve clients and achieve your professional goals.

Successful remote representatives are typically organized, self-motivated, dependable, disciplined, and accountable with their time.

No Insurance Experience? Training Is Provided.

Previous insurance experience is not required.

You’ll receive training and professional development that may include:

• Structured virtual onboarding
• State insurance licensing guidance
• Product and benefits education
• Customer service development
• Client communication training
• Virtual appointment preparation
• Enrollment systems and procedures
• One-on-one mentorship
• Weekly coaching
• Leadership development

Because the position involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensing.

Licensing guidance and support are provided.

Leadership & Career Growth

Interested in more than an entry-level customer service position?

AO provides opportunities for motivated representatives to develop skills in:

• Client relationship management
• Training and mentorship
• Recruiting and onboarding
• Coaching
• Team development
• Performance management
• Leadership

Representatives who demonstrate strong performance, consistency, professionalism, and leadership ability may pursue opportunities in:

Customer Service / Benefits Representative → Trainer & Mentor → Team Leader → Management → Senior Leadership

Advancement is based on performance and professional development—not simply tenure.

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership development programs
• Union representation where applicable
• Virtual business tools and technology

Eligibility and qualification requirements may apply.

Who We're Looking For

You may be a great fit if you have:

• Strong communication and active-listening skills
• Customer-service or people-focused mindset
• Professional and positive demeanor
• Strong organization and time-management abilities
• Self-motivation and personal accountability
• Problem-solving and critical-thinking skills
• Ability to work independently from home
• Comfort communicating through Zoom and phone
• Basic computer and digital-technology skills
• Coachability and willingness to learn
• Desire for professional and financial growth

Previous experience in customer service, client services, call centers, retail, hospitality, healthcare, administration, banking, education, recruiting, sales, management, or operations can transfer well to this opportunity.

No previous insurance experience is required.

Minimum Requirements

Applicants must:

• Be at least 18 years old
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a reliable computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Have a quiet, professional workspace
• Be comfortable using Zoom and web-based applications
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

About AO Globe Life

AO operates within the American Income Division of Globe Life and serves working families, including members of labor unions, credit unions, associations, veterans, and their families.

Our representatives help clients understand supplemental life, accident, and health insurance options while providing professional service throughout the enrollment process and beyond.

Our virtual environment emphasizes service, integrity, mentorship, professional development, accountability, and performance-based career growth.

Virtual Interview Process

Qualified applicants will first receive information explaining the career opportunity, compensation structure, licensing requirements, training program, client process, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to participate in a live virtual interview through Zoom with our hiring team.

Ready to Build Your Remote Career?

If you're looking for a 100% remote customer service opportunity where you can help working families, receive comprehensive training, develop valuable professional skills, and pursue long-term leadership opportunities, we'd like to hear from you.

Work From Home. Help Families. Develop Your Skills. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required.

Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.