Entry-Level Virtual Client Service Representative | Training Provided
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Benefits offered by this job
Job summary
AO (American Income Division) is hiring a Remote Benefits Specialist to assist clients via Zoom and phone, educating them on benefits and guiding enrollment. No prior insurance experience required; training, mentorship, and ongoing support are provided.
This 100% remote role offers weekly pay, performance incentives, and professional development within the Globe Life family, with a focus on helping families and building lasting client relationships.
Qualifications
- Excellent communication and relationship-building skills.
- Must be at least 18 years of age.
- Legally authorized to work in the United States.
- Physically located within the United States.
- Computer or laptop.
- Reliable high-speed internet.
- Webcam and microphone capability.
- Quiet, professional workspace.
Responsibilities
- Meet with clients through Zoom and phone consultations.
- Educate families on available benefit and coverage options.
- Guide clients through applications and enrollment.
- Answer questions with professionalism, empathy, and care.
- Assist clients with policy updates and ongoing service.
- Develop long-term relationships built on trust.
- Conduct policy reviews and follow-up appointments.
- Deliver personalized benefit solutions.
- Maintain accurate documentation and compliance with company policies and industry regulations.
Skills
Tools
Job description
Company:AO (American Income Division)
Work Arrangement:100% Remote (U.S. Residents Only)
Are you passionate about helping others and looking for a career with purpose, flexibility, and unlimited growth potential?
AtAO, we proudly serve working families, veterans, labor union members, credit union members, and their families by helping them protect what matters most through supplemental life, accident, and health benefits.
If you value service, integrity, and making a meaningful impact, this opportunity allows you to build a rewarding career while working from the comfort of your home.
No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support.
For more than70 years, AO has been committed to serving working families throughout North America. As part of theGlobe Lifefamily of companies, we continue to grow by investing in our people through professional development, leadership training, and performance-based advancement.
Our mission is simple:
Protect working families by delivering exceptional service and personalized benefit solutions.
As aRemote Benefits Specialist, you'll work directly with clients through scheduled Zoom and phone appointments, helping them understand their available benefits while providing outstanding customer service and long-term support.
This role combines relationship building, education, and client service in a collaborative, fully remote environment.
- Meet with clients through Zoom and phone consultations
- Educate families on available benefit and coverage options
- Guide clients through applications and enrollment
- Answer questions with professionalism, empathy, and care
- Assist clients with policy updates and ongoing service
- Develop long-term relationships built on trust
- Conduct policy reviews and follow-up appointments
- Deliver personalized benefit solutions
- Maintain accurate documentation and compliance with company policies and industry regulations
- Participate in ongoing virtual training and mentorship
- Strengthen communication and leadership skills
- Collaborate with a supportive remote team
- Pursue professional development and advancement opportunities
- Work from anywhere within the United States
- Flexible work-from-home lifestyle
- No commuting
- Modern virtual collaboration tools
- Company-provided qualified leads
- Focus on helping families—not cold calling
- Build meaningful client relationships
- Weekly performance-based compensation
- Performance bonuses
- Residual income opportunities
- Leadership advancement opportunities
Compensation is performance-based and varies according to individual production and business results.
- Comprehensive onboarding
- Weekly virtual workshops
- One-on-one coaching
- Leadership development programs
- Promotion from within
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
- Incentive travel opportunities for qualifying team members
- Performance recognition programs
Successful candidates typically demonstrate:
- Excellent communication and relationship-building skills
- Strong customer service mindset
- Self-motivation and accountability
- Positive attitude and willingness to learn
- Strong organizational and time-management abilities
- Professionalism, integrity, and empathy
- Ability to work independently while collaborating remotely
- Basic computer proficiency and comfort using virtual communication platforms
Experience in any of the following areas is beneficial but not required:
- Customer Service
- Client Relations
- Benefits Administration
- Sales
- Healthcare
- Education
- Hospitality
- Financial Services
- Military or Veteran Support Services
We welcome applicants from all backgrounds who are passionate about helping others and committed to professional growth.
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Ability to obtain any required state insurance licensing (guidance provided)
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
If you're looking for a flexible remote career where you can help families, grow professionally, and make a lasting impact, we'd love to hear from you.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
- Be at least 18 years of age and legally eligible to work in the United States
- Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
- Complete required training and participate in virtual meetings
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
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