Remote Client Services Coordinator

Next Stop Travel; Oshkosh (WI); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

This role requires attention to detail, the ability to manage multiple tasks, and strong communication across email, phone, and online platforms.

You'll maintain records, submit reservations with providers, and help drive process improvements across the team.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Tools

CRM software

Email & collaboration tools

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

This role requires attention to detail, the ability to manage multiple tasks, and strong communication across email, phone, and online platforms.

You'll maintain records, submit reservations with providers, and help drive process improvements across the team.