Remote Client Service & Coordination Specialist

Next Stop Travel; Cambridge (MA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Training and onboarding

Remote work flexibility

Job summary

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes. The role emphasizes detail-oriented work in a flexible remote environment.

Ideal candidates will have experience in customer service or administrative settings, strong communication skills, and the ability to multitask while maintaining accuracy.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative duties

Attention to detail

Tools

CRM software

Job description

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes. The role emphasizes detail-oriented work in a flexible remote environment.

Ideal candidates will have experience in customer service or administrative settings, strong communication skills, and the ability to multitask while maintaining accuracy.