Remote Client Service Manager - Health Benefits & Renewals

Optum; Eden Prairie (MN); Hybrid; USD 73,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Optum is hiring a Client Service Manager to handle day-to-day account activity and operational service needs for assigned clients. You will coordinate resolution of eligibility, claims, plan setup, reporting, and inquiries while building strong client relationships.

You can work remotely from anywhere in the U.S., but Minneapolis or DC area hires require in-office four days per week. The salary ranges from $72,800 to $130,000 with comprehensive benefits.

Qualifications

• 2+ years of account management or client service experience.
• 2+ years of benefits administration, health savings account administration, healthcare account management, or related healthcare services experience.
• Experience managing client relationships and coordinating resolution of service issues.
• Experience working across cross-functional teams to manage multiple priorities, timelines, and deliverables.
• Proficiency with Microsoft Office applications for reports and client materials.
• Strong verbal and written communication skills with clients and internal partners.
• Ability to travel up to 25% for client or business needs.

Responsibilities

• Serve as the primary client contact for day-to-day operational service needs and deliver responsive, high-quality support.
• Provide internal and external status updates, operational metrics, and service-level reporting.
• Coordinate issue resolution and service enhancements using established procedures and processes.
• Manage issue resolution across functional teams to support timely delivery and clear client communication.
• Conduct ongoing reviews of program setup, features, and client service needs.
• Contribute client insights and operational input to strategic planning for assigned accounts.
• Support contract renewals, fee negotiations, and product or service expansion opportunities for assigned clients.
• Coordinate implementation of added products and services.
• Identify and support service and system improvements that enhance quality and the client experience.
• Provide system and operational training to clients and internal team members.
• Manage ad hoc requests in accordance with established procedures and quality standards.

Skills

Account management

Benefits administration

Cross-functional collaboration

Client communication

Travel readiness

MS Office

Tools

Microsoft Office

Job description

Optum is hiring a Client Service Manager to handle day-to-day account activity and operational service needs for assigned clients. You will coordinate resolution of eligibility, claims, plan setup, reporting, and inquiries while building strong client relationships.

You can work remotely from anywhere in the U.S., but Minneapolis or DC area hires require in-office four days per week. The salary ranges from $72,800 to $130,000 with comprehensive benefits.