Remote Account Manager, Client Services – Payer

Optum; Eden Prairie (MN); Remote; USD 73,000 - 130,000; Full time

Benefits offered by this job

comprehensive benefits package

incentive and recognition programs

equity stock purchase

401k contribution

Job summary

Optum is seeking an Account Manager, Client Services - Directed Spend Payer - Remote to join the Payer Strategy & Management team. You will support Senior Account Managers, drive client satisfaction, and ensure operational excellence through proactive service management and data-driven insights.

This role collaborates across internal teams, helps resolve client needs, tracks open items, and contributes to growth with documentation and process improvements. You’ll work from anywhere in the U.S.

Qualifications

• 2+ years of Account Management experience within the healthcare Payer space.
• 2+ years of experience in Medicare and Medicaid financial services.
• Experience analyzing data and translating findings into Payer-focused insight.
• Experience using data to identify program opportunities and make actionable recommendations for improvements.
• Ability to travel up to 10% - 15% when required.

Responsibilities

• Partner cross-functionally to identify, escalation, and resolve issues impacting clients, members, and Optum Financial.
• Support day-to-day operations within the Payer Strategy & Management team to drive efficiency, accountability, and service excellence.
• Analyze data and performance reports to identify trends, provide insights, and make recommendations aligned with client strategic objectives.
• Track and manage open items to ensure timely resolution and clear communication with stakeholders.
• Identify potential risks and proactively communicate concerns to support effective client relationship management.
• Develop and maintain documentation, job aids, and process resources to support knowledge sharing and operational consistency.
• Contribute to continuous improvement initiatives that enhance client experience and team effectiveness.

Skills

Account Management

Medicare/Medicaid

Data analysis

Data-driven insights

Travel readiness

Job description

Optum is seeking an Account Manager, Client Services - Directed Spend Payer - Remote to join the Payer Strategy & Management team. You will support Senior Account Managers, drive client satisfaction, and ensure operational excellence through proactive service management and data-driven insights.

This role collaborates across internal teams, helps resolve client needs, tracks open items, and contributes to growth with documentation and process improvements. You’ll work from anywhere in the U.S.