Remote Client Care & Coordination Specialist

Velvethorizons; Wichita (KS); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and support

Job summary

Velvet Horizons, a remote-based service provider, is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a structured remote environment.

The ideal candidate has strong organizational and communication skills, can manage multiple tasks independently, and is comfortable using digital tools and web-based systems. Experience in customer service or administrative roles is preferred.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication

Independent工作

Digital tools

Detail-oriented

Job description

Velvet Horizons, a remote-based service provider, is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a structured remote environment.

The ideal candidate has strong organizational and communication skills, can manage multiple tasks independently, and is comfortable using digital tools and web-based systems. Experience in customer service or administrative roles is preferred.