Remote Client Service & Booking Coordinator

Next Stop Travel; Winston-Salem (NC); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote-friendly environment

Onboarding & training

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, and maintain accurate records in internal systems while contributing to team improvements in a structured remote setting.

Qualifications

• Experience in customer service or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Serve as the point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present suitable service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Maintain accurate records within internal systems
• Support process improvements and team collaboration

Skills

Customer service

Coordination

Administrative support

Communication skills

Tools

CRM systems

Web tools

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, and maintain accurate records in internal systems while contributing to team improvements in a structured remote setting.