Remote Client Services & Reservations Coordinator

Next Stop Travel; Antioch (CA); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Performance-based compensation

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely, coordinate service arrangements, and maintain accurate records. You will work within a structured remote environment and collaborate with a small, professional team.

The role emphasizes detail orientation, strong communication, and the ability to manage multiple tasks. You will handle inquiries by email, phone, and online platforms, ensuring timely follow-up and high-quality service.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfort with digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as primary contact for client inquiries via email, phone, and platforms.
• Identify client needs and present service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication.
• Maintain accurate records in internal systems.
• Support process improvements and team collaboration.

Skills

Customer service

Coordination

Administrative support

Remote work

Attention to detail

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely, coordinate service arrangements, and maintain accurate records. You will work within a structured remote environment and collaborate with a small, professional team.

The role emphasizes detail orientation, strong communication, and the ability to manage multiple tasks. You will handle inquiries by email, phone, and online platforms, ensuring timely follow-up and high-quality service.