Remote Client Service Associate - Benefits

Arthur J. Gallagher & Co. (AJG); Sacramento (CA); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Job summary

Gallagher Benefit Services is seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. You will assist account teams with client service, benefits administration, open enrollment activities, renewals, carrier coordination, and day-to-day operations.

Ideal candidates have 1+ year in administrative or client service roles, strong MS Office skills, and excellent organizational abilities.

Qualifications

• High School diploma or equivalent.
• At least 1 year of experience in an administrative, customer service, insurance, benefits, HR, or related support role.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Strong organizational, time management, and communication skills.
• Basic math and data analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Associate's degree or equivalent training and experience (preferred).
• Previous employee benefits, insurance brokerage, or client service experience (preferred).
• Experience supporting client relationships and working with carriers or benefits administration systems (preferred).

Responsibilities

• Assisting account teams with day-to-day client service activities.
• Preparing client communications, reports, presentations, and benefit-related documents.
• Supporting benefits renewals, implementations, and open enrollment activities.
• Preparing and updating benefits summaries, enrollment materials, and open enrollment presentations.
• Coordinating with insurance carriers, vendors, and internal stakeholders.
• Maintaining accurate client records in agency management and document management systems.
• Reviewing eligibility, contribution, census, and plan design information for accuracy.
• Creating and maintaining plan comparison spreadsheets and quote summaries.
• Following established workflows, service standards, and deadlines to ensure a high level of client satisfaction.

Skills

Administrative experience

Microsoft Office

Excel

Organizational skills

Communication skills

Data analysis

Multi-tasking

Education

High School diploma or equivalent

Associate's degree or equivalent training

Job description

Gallagher Benefit Services is seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. You will assist account teams with client service, benefits administration, open enrollment activities, renewals, carrier coordination, and day-to-day operations.

Ideal candidates have 1+ year in administrative or client service roles, strong MS Office skills, and excellent organizational abilities.