Remote Client Services Associate — Employee Benefits

Arthur J. Gallagher & Co. (AJG); Newark (DE); Remote; USD 40,000 - 50,000; Full time

Job summary

Gallagher Benefit Services is seeking a detail-oriented Client Service Associate on a temporary full-time basis to support the employee benefits brokerage team with client service, benefits administration, open enrollment, renewals, and carrier coordination. This role is remote (U.S.) with standard hours, start date November 9, 2026, and an assignment length of approximately 6–9 months.

Ideal for candidates with administrative, customer service, benefits, insurance, or HR experience in a

Qualifications

• High School diploma or equivalent.
• At least 1 year of experience in an administrative, customer service, insurance, benefits, HR, or related support role.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Strong organizational, time management, and communication skills.
• Basic math and data analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Assisting account teams with day-to-day client service activities.
• Preparing client communications, reports, presentations, and benefit-related documents.
• Supporting benefits renewals, implementations, and open enrollment activities.
• Preparing and updating benefits summaries, enrollment materials, and open enrollment presentations.
• Coordinating with insurance carriers, vendors, and internal stakeholders to obtain information and documentation.
• Maintaining accurate client records in agency management and document management systems.
• Reviewing eligibility, contribution, census, and plan design information for accuracy.
• Creating and maintaining plan comparison spreadsheets and quote summaries.
• Following established workflows, service standards, and deadlines to ensure a high level of client satisfaction.

Skills

Microsoft Office

Excel

Word

Outlook

Organization

Time management

Communication

Data analysis

Multi-tasking

Education

High School diploma

Associate's degree or equivalent training

Tools

Microsoft Office

Job description

Gallagher Benefit Services is seeking a detail-oriented Client Service Associate on a temporary full-time basis to support the employee benefits brokerage team with client service, benefits administration, open enrollment, renewals, and carrier coordination. This role is remote (U.S.) with standard hours, start date November 9, 2026, and an assignment length of approximately 6–9 months.

Ideal for candidates with administrative, customer service, benefits, insurance, or HR experience in a