Senior Client Services Associate, Benefits & Enrollment

Arthur J. Gallagher & Co. (AJG); Brentwood (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Gallagher Benefit Services, a Gallagher company, is seeking a Senior Client Associate to support account teams delivering exceptional service to clients. You will learn on the job, gain industry knowledge, and develop skills to make client-related decisions independently.

You will assist with renewal processes, vendor coordination, and client communications, while maintaining records and mentoring junior teammates in peak enrollment periods.

Qualifications

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Appropriate licensing as required.
• Associate's degree, professional certification, or equivalent training and experience preferred.

Responsibilities

• Support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business.
• Prepare RFPs, coordinate vendor responses, and create client presentations.
• Begin to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email.
• Establish positive relationships in the office and support with administrative tasks as needed.
• Maintain up-to-date records in the Document Management System (DMS).
• Guide junior teammates and support the broader client service team during peak enrollment season.

Skills

Microsoft Office

Basic math

Education

High School diploma or equivalent

Associate's degree or professional certification (preferred)

Job description

Gallagher Benefit Services, a Gallagher company, is seeking a Senior Client Associate to support account teams delivering exceptional service to clients. You will learn on the job, gain industry knowledge, and develop skills to make client-related decisions independently.

You will assist with renewal processes, vendor coordination, and client communications, while maintaining records and mentoring junior teammates in peak enrollment periods.