Remote Client Services Associate – Employee Benefits

Gallagher; Albuquerque (NM); Remote; Confidential; Full time

Job summary

Gallagher is seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. You will assist account teams with day-to-day client service activities and prepare benefit-related documents.

Ideal candidates have at least 1 year in admin/benefits HR, strong MS Office skills, and the ability to manage multiple priorities in a fast-paced remote role.

Qualifications

• High School diploma or equivalent.
• At least 1 year of experience in an administrative, customer service, insurance, benefits, HR, or related support role.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Strong organizational, time management, and communication skills.
• Basic math and data analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Assisting account teams with day-to-day client service activities.
• Preparing client communications, reports, presentations, and benefit-related documents.
• Supporting benefits renewals, implementations, group setup, carrier quotes, and open enrollment activities.
• Preparing and updating benefits summaries, enrollment materials, and open enrollment presentations.
• Coordinating with insurance carriers, vendors, and internal stakeholders to obtain information and documentation.
• Maintaining accurate client, plan, eligibility, census, and rate data across systems.
• Reviewing eligibility, contribution, census, and plan design information for accuracy.
• Creating and maintaining plan comparison spreadsheets and quote summaries.
• Following established workflows, service standards, and deadlines to ensure a high level of client satisfaction.

Skills

Organizational skills

Time management

Communication skills

Data analysis

Education

High School diploma or equivalent

Associate's degree or equivalent training

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Gallagher is seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. You will assist account teams with day-to-day client service activities and prepare benefit-related documents.

Ideal candidates have at least 1 year in admin/benefits HR, strong MS Office skills, and the ability to manage multiple priorities in a fast-paced remote role.