Remote Client Services Associate, Employee Benefits

Gallagher; Louisville (KY); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary, full-time basis. The role focuses on client service, benefits administration, open enrollment, renewals, carrier coordination, and day-to-day operations to deliver an exceptional client experience.

Location is remote within the U.S. and typical hours are 8am–5pm. Start date is November 9, 2026, with an assignment length of approximately 6–9 months.

Qualifications

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office.
• Basic math skills.

Responsibilities

• Assisting account teams with day-to-day client service activities.
• Preparing client communications, reports, presentations, and benefit-related documents.
• Supporting benefits renewals, implementations, and open enrollment activities.
• Preparing and updating benefits summaries, enrollment materials, and open enrollment presentations.
• Coordinating with insurance carriers, vendors, and internal stakeholders to obtain information and documentation.
• Maintaining accurate client records in agency management and document management systems.
• Reviewing eligibility, contribution, census, and plan design information for accuracy.
• Creating and maintaining plan comparison spreadsheets and quote summaries.
• Following established workflows, service standards, and deadlines to ensure a high level of client satisfaction.

Skills

Organizational skills

Communication skills

Multitasking

Education

High School diploma/equivalent

Tools

Microsoft Office

Job description

Gallagher is seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary, full-time basis. The role focuses on client service, benefits administration, open enrollment, renewals, carrier coordination, and day-to-day operations to deliver an exceptional client experience.

Location is remote within the U.S. and typical hours are 8am–5pm. Start date is November 9, 2026, with an assignment length of approximately 6–9 months.