Remote Client Retention & Recovery Specialist

Remote Worker LTD.; United States; À distance; USD 67 000 - 89 000; Plein temps

Avantages offerts par ce poste

Fully remote

Independent Contractor Agreement

Growth opportunities

Monthly incentive

Résumé du poste

Remote Worker LTD. is seeking a Client Relationship & Retention Specialist to own at-risk customer cases and restore confidence through consultative guidance.

You will contact customers by phone, review journeys, diagnose root causes, and coordinate with onboarding, tech, delivery, sales, and finance to resolve issues while maintaining the relationship and documenting outcomes. The role is fully remote in the United States with a monthly base pay of $6,000–$8,000, plus additional performance

Qualifications

• Experience in consultative/high-ticket sales, customer retention, or escalation management.
• Strong influence, call control, and ability to guide customers toward constructive next steps.
• Excellent rapport-building with frustrated or skeptical customers.
• Ability to lead difficult conversations and challenge unhelpful conclusions.

Responsabilités

• Take ownership of at-risk customer cases and address refund or disengagement concerns.
• Contact customers by phone and use SMS/email when appropriate.
• Review complete customer journey to uncover root causes.
• Lead calm resolution and de-escalation conversations.
• Coordinate across Onboarding, Tech, Delivery, Sales, Finance and others.
• Maintain ownership of the relationship during internal resolution.
• Keep customers informed and document outcomes.

Connaissances

Consultative selling

Customer Retention

Customer Success

Account Management

Escalations

Dispute Resolution

Service Recovery

High-touch client-facing

Description du poste

Remote Worker LTD. is seeking a Client Relationship & Retention Specialist to own at-risk customer cases and restore confidence through consultative guidance.

You will contact customers by phone, review journeys, diagnose root causes, and coordinate with onboarding, tech, delivery, sales, and finance to resolve issues while maintaining the relationship and documenting outcomes. The role is fully remote in the United States with a monthly base pay of $6,000–$8,000, plus additional performance