Remote Client Programs Lead - Education Benefits

International Scholarship and Tuition Services, Inc. (ISTS); Nashville (TN); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote-friendly

Flexible PTO

Job summary

ISTS, a leader in delivering education benefit programs, seeks a Client Program Lead to provide dedicated support for a specific client. This role emphasizes accurate document validation, guiding applicants, resolving issues, and partnering with internal teams to strengthen program delivery.

The ideal candidate has a bachelor’s degree, 3+ years supporting virtual environments, and 5+ years in service-driven roles, with strong communication and detail orientation.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years providing support in a virtual environment.
• 5+ years in a service-driven environment.
• Experience with education benefit programs or related services preferred.

Responsibilities

• Validate applicant-submitted documents accurately and on time.
• Guide applicants through requirements, next steps, and questions.
• Resolve client and applicant issues and elevate complex needs when appropriate.
• Analyze feedback and service trends to identify improvements for the client.
• Partner with client and internal teams to strengthen program delivery.

Skills

Attention to detail

Clear communication

Relationship building

Problem solving

Tech savvy

Education

Bachelor’s degree or equivalent experience

Tools

Zendesk

Microsoft 365

AI tools

Job description

ISTS, a leader in delivering education benefit programs, seeks a Client Program Lead to provide dedicated support for a specific client. This role emphasizes accurate document validation, guiding applicants, resolving issues, and partnering with internal teams to strengthen program delivery.

The ideal candidate has a bachelor’s degree, 3+ years supporting virtual environments, and 5+ years in service-driven roles, with strong communication and detail orientation.