Remote Client Programs Lead - Impactful Education Benefits

ISTS; Nashville (TN); Remoto; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Flexible PTO

Descrizione del lavoro

International Scholarship and Tuition Services, Inc. (ISTS) is hiring a Client Program Lead to provide dedicated support for a specific client in a fully remote environment.

The role focuses on accurate document validation, guiding applicants, solving issues, and driving continuous improvements in education benefit program delivery. The ideal candidate has a detail-oriented mindset, strong communication skills, and experience in a service-driven setting.

Competenze

• Bachelor’s degree or equivalent experience.
• Three or more years of virtual support experience.
• Five or more years in a service-driven environment.
• Experience with education benefit programs or related services preferred.
• Strong written and verbal communication, detail orientation, and client relationship skills.

Mansioni

• Validate applicant-submitted documents accurately and on time.
• Guide applicants through requirements, next steps, and questions.
• Resolve client and applicant issues and escalate complex needs when appropriate.
• Analyze feedback and service trends to identify improvements for the client.
• Partner with client and internal teams to strengthen program delivery.

Conoscenze

Attention to detail

Clear communication

Problem solving

Relationship building

Process improvement

Tech savvy

Formazione

Bachelor's degree or equivalent

Strumenti

Zendesk

Microsoft 365

AI tools

Descrizione del lavoro

International Scholarship and Tuition Services, Inc. (ISTS) is hiring a Client Program Lead to provide dedicated support for a specific client in a fully remote environment.

The role focuses on accurate document validation, guiding applicants, solving issues, and driving continuous improvements in education benefit program delivery. The ideal candidate has a detail-oriented mindset, strong communication skills, and experience in a service-driven setting.