Education Benefits Program Lead - Remote & Flexible PTO

ISTS; Nashville (TN); A distancia; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible PTO

Descripción de la vacante

ISTS is seeking a Program Administrator (Education Benefits) to manage day-to-day education benefit programs, collaborate with clients, and leverage technology to improve service delivery. This role emphasizes process improvement, strong communication, and cross-team coordination.

The position is fully remote with standard business hours, requiring a Bachelor’s degree or equivalent and several years of experience in education benefits or a service-driven environment.

Formación

• Bachelor's degree or equivalent experience required.
• 3+ years of experience with education benefit programs or related field preferred.
• Experience in relationship management and client service is essential.

Responsabilidades

• Own the day-to-day success of education benefit programs.
• Collaborate with clients to turn goals into effective solutions.
• Leverage technology and AI to improve efficiency and service delivery.
• Solve problems, streamline processes, and drive continuous improvement.
• Work across teams to create exceptional experiences for clients and participants.

Conocimientos

Excellent written and verbal comms

Relationship management

Process & workflow mgmt

Technical aptitude with dev platforms

Educación

Bachelor's degree or equivalent experience

Herramientas

Office 365

SharePoint

Descripción del empleo

ISTS is seeking a Program Administrator (Education Benefits) to manage day-to-day education benefit programs, collaborate with clients, and leverage technology to improve service delivery. This role emphasizes process improvement, strong communication, and cross-team coordination.

The position is fully remote with standard business hours, requiring a Bachelor’s degree or equivalent and several years of experience in education benefits or a service-driven environment.