Client Program Lead

International Scholarship and Tuition Services, Inc. (ISTS); Nashville (TN); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote-friendly

Flexible PTO

Job summary

ISTS, a leader in delivering education benefit programs, seeks a Client Program Lead to provide dedicated support for a specific client. This role emphasizes accurate document validation, guiding applicants, resolving issues, and partnering with internal teams to strengthen program delivery.

The ideal candidate has a bachelor’s degree, 3+ years supporting virtual environments, and 5+ years in service-driven roles, with strong communication and detail orientation.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years providing support in a virtual environment.
• 5+ years in a service-driven environment.
• Experience with education benefit programs or related services preferred.

Responsibilities

• Validate applicant-submitted documents accurately and on time.
• Guide applicants through requirements, next steps, and questions.
• Resolve client and applicant issues and elevate complex needs when appropriate.
• Analyze feedback and service trends to identify improvements for the client.
• Partner with client and internal teams to strengthen program delivery.

Skills

Attention to detail

Clear communication

Relationship building

Problem solving

Tech savvy

Education

Bachelor’s degree or equivalent experience

Tools

Zendesk

Microsoft 365

AI tools

Job description

At International Scholarship and Tuition Services, Inc. (ISTS), we partner with organizations to deliver education benefit programs that help people pursue their educational goals. The Client Program Lead brings that purpose to life by providing dedicated support for a specific client.

Why you’ll like this role

• Work that matters: Help people move closer to their educational goals.
• Ownership & Impact: Drive accurate, responsive, and consistent program delivery.
• Solve & Improve: Resolve issues and turn recurring challenges into improvements.
• Remote-friendly: Fully remote, computer-based work using email, messaging, phone, chat, and video tools.
• Flexible PTO: Take time off to recharge when you need it.

What You’ll Do

• Validate applicant-submitted documents accurately and on time.
• Guide applicants through requirements, next steps, and questions.
• Resolve client & applicant issues and elevate complex needs when appropriate.
• Analyze feedback and service trends to identify improvements for the client.
• Partner with client & internal teams to strengthen program delivery.

You’ll be a great fit if you…

• Have a strong eye for detail and accuracy.
• Communicate clearly & confidently with applicants and the client.
• Enjoy solving problems and improving processes.
• Build strong relationships through communication and follow-through.
• Are comfortable using technology, including Microsoft 365, Zendesk, and AI tools.

Education And Experience

• Bachelor’s degree or equivalent experience
• Three (3) or more years of experience providing support in a virtual environment
• Experience with education benefit programs or related services preferred
• Five (5) or more years of experience in a service-driven environment

Knowledge, Skills, And Abilities

• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Strong relationship-building and client communication skills
• Ability to analyze service trends and identify improvement opportunities
• Strong technical aptitude utilizing the company’s technology platforms, including Zendesk, Microsoft 365, and AI tools

Position Type/Expected Hours of Work

This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.