Program Administrator-Educational Benefits

ISTS; Nashville (TN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Flexible PTO

Job summary

ISTS is seeking a Program Administrator (Education Benefits) to manage day-to-day education benefit programs, collaborate with clients, and leverage technology to improve service delivery. This role emphasizes process improvement, strong communication, and cross-team coordination.

The position is fully remote with standard business hours, requiring a Bachelor’s degree or equivalent and several years of experience in education benefits or a service-driven environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of experience with education benefit programs or related field preferred.
• Experience in relationship management and client service is essential.

Responsibilities

• Own the day-to-day success of education benefit programs.
• Collaborate with clients to turn goals into effective solutions.
• Leverage technology and AI to improve efficiency and service delivery.
• Solve problems, streamline processes, and drive continuous improvement.
• Work across teams to create exceptional experiences for clients and participants.

Skills

Excellent written and verbal comms

Relationship management

Process & workflow mgmt

Technical aptitude with dev platforms

Education

Bachelor's degree or equivalent experience

Tools

Office 365

SharePoint

Job description

Program Administrator (Education Benefits) — Make school possible for working adults

At International Scholarship and Tuition Services, Inc. (ISTS), we help organizations turn education benefits into opportunities for people to build skills, advance their careers, and grow within their organizations. The Program Administrator brings that purpose to life by supporting education benefit programs and helping ensure each program is easy to understand, access, and navigate.

Why you'll like this role

Work that matters:

Your work helps people access educational benefits and reach their education goals.

A role with variety:

If you enjoy solving problems, working with people, and making systems work better, this role offers a little bit of everything.

Remote-friendly:

Fully remote, computer-based work using email, messaging, phone, chat, and video tools.

Flexible PTO

Take time off to recharge when you need it.

What you'll do

Own the day-to-day success of education benefit programs.

Collaborate with clients to turn goals into effective solutions.

Leverage technology and AI to improve efficiency and service delivery.

Solve problems, streamline processes, and drive continuous improvement.

Work across teams to create exceptional experiences for clients and participants.

You’ll be a great fit if you…

Thrive in a role where no two days look exactly the same.

Love improving processes and making things work better.

Enjoy partnering with people and building trust.

Are comfortable learning and leveraging new technology.

Take initiative and are motivated to deliver great results.

Education and Experience

Bachelor's degree or equivalent experience

Three (3) or more years of experience working with education benefit programs

Three (3) or more years of experience in relationship management

Five (5) or more years of experience working in a service-driven environment

Knowledge, Skills, and Abilities

Excellent written and verbal communication skills

Process & Workflow Management

Strong technical aptitude utilizing the company’s standard development platforms

Attention to detail across all aspects of the role

Fluency with Office 365 products (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint

Position Type/Expected Hours of Work

This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.