Remote Client Performance Lead

ADP, Inc.; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(K) Retirement Program with Company

Job summary

ADP, Inc. is seeking a Client Performance Specialist to serve as the daily point of contact for internal and external clients, managing performance, operations, and reporting. You will liaison between clients and internal departments to align expectations and ensure feasibility.

The role requires strong analytical and communication skills, with the ability to review reporting, monitor inventory performance, and identify opportunities for improvement in a fast-paced environment.

Qualifications

• Superior written and verbal communication skills, including ability to present complex information clearly and concisely.
• Curious and creative mindset that seeks to develop innovative solutions and process improvements.
• Ability to manage shifting priorities in a fast-paced, detail-oriented, results-driven environment.
• Ability to interact well with others and show respect for alternative viewpoints.
• Proficiency in Microsoft Office suite.
• Bachelor’s degree preferred or equivalent experience in client services.
• Previous experience working with clients preferred.

Responsibilities

• Serves as a primary liaison between client and firm for top tier clients.
• Refreshes client-specific reporting each month and reviewing KPIs by client to identify successes and areas of opportunity.
• Prepares performance reviews/decks for each major client and leads and participates in performance calls with certain clients.
• Monitors client placements for timely and accurate loading
• Monitors client inventory for timely suit, judgment, and execution progression
• Provides notification of client changes to appropriate internal stakeholders and confirms implementation of changes.
• Updates reference materials as changes occur and communicates those changes internally.
• Researches and resolves account-level issues escalated by both internal and external clients in a timely manner.
• Identifies trends and potential systemic issues through working of individual account-level issues and provides recommendations to stakeholders.
• Other responsibilities as assigned.

Skills

Communication skills

Creativity

Prioritization

Interpersonal skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

ADP, Inc. is seeking a Client Performance Specialist to serve as the daily point of contact for internal and external clients, managing performance, operations, and reporting. You will liaison between clients and internal departments to align expectations and ensure feasibility.

The role requires strong analytical and communication skills, with the ability to review reporting, monitor inventory performance, and identify opportunities for improvement in a fast-paced environment.