Senior Client Implementation Lead

Fairygodboss; Augusta (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

ADP is hiring an Senior Implementation Specialist to serve as the front-line for solving client challenges, including onboarding the Work Opportunity Tax Credit product, training users, and ensuring client satisfaction. You will analyze requirements, set up systems, and train clients within required timeframes in a hybrid work environment.

The role emphasizes building rapport with clients, clear communication, and collaboration across sales, service, integration, and operations.

Qualifications

• 1-2 years of experience in a Business-to-Business client service interface or systems integration environment.
• Basic project management skills.

Responsibilities

• Client Support: implement ADP's solutions to clients and ensure a seamless client experience.
• Learn: continually expand knowledge of implementation functions and ADP products and best practices.
• Collaborate: ensure client satisfaction and timely solution delivery across departments.

Skills

Client service

Project management

Tools

Microsoft Office

Job description

ADP is hiring an Senior Implementation Specialist to serve as the front-line for solving client challenges, including onboarding the Work Opportunity Tax Credit product, training users, and ensuring client satisfaction. You will analyze requirements, set up systems, and train clients within required timeframes in a hybrid work environment.

The role emphasizes building rapport with clients, clear communication, and collaboration across sales, service, integration, and operations.