Remote Client Onboarding & Success Leader

Nelnet; Honolulu (HI); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSAs and FSAs

401K/student loan repayment

Wellness program

Job summary

Nelnet is seeking a Client Onboarding & Success Specialist to lead the full lifecycle of onboarding, implementation, and ongoing success for our platform. You will serve as the primary strategic and technical resource for clients and internal teams, driving adoption and coordinating across departments.

Responsibilities include conducting product demos, training administrators and end users, documenting workflows, and mentoring teammates.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2+ years in client success, implementation, onboarding, or related roles.
• Experience configuring systems, delivering training, and cross-functional coordination.

Responsibilities

• Lead new client onboarding from kickoff to go‑live with configuration and deliverable management.
• Conduct product demos, discovery sessions, and client education for adoption.
• Deliver administrator and end‑user training and maintain training resources.
• Develop onboarding workflows, guides, and internal procedures.
• Coordinate issue resolution and manage tickets across teams.
• Monitor usage, re‑engage low‑usage customers, and drive adoption.

Skills

Client Engagement

Technical Aptitude

Process Optimization

Collaboration

Agility

Education

Bachelor's degree

Job description

Nelnet is seeking a Client Onboarding & Success Specialist to lead the full lifecycle of onboarding, implementation, and ongoing success for our platform. You will serve as the primary strategic and technical resource for clients and internal teams, driving adoption and coordinating across departments.

Responsibilities include conducting product demos, training administrators and end users, documenting workflows, and mentoring teammates.