Onboarding & Implementation Architect

Cordance; Oregon; Híbrido; USD 85.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Coverage

401K Match

Flexible PTO

Parental Leave

Remote Work Stipend

Holidays

Descripción de la vacante

Cordance, via Campus Kaizen, seeks an Implementation Specialist to bridge customers and tech teams. You’ll manage end-to-end onboarding for new and expanding customers, coordinating with sales, product, support, and success to ensure successful launches with measurable outcomes.

This hands-on role translates business needs into actionable configurations, data mappings, and stepwise onboarding improvements, driving value quickly.

Formación

• 2-5 years of experience in implementation, onboarding, or customer success roles in SaaS/tech.
• Strong project management skills for multiple simultaneous implementations.
• Familiarity with API integrations and SaaS platforms (Salesforce/HubSpot/NetSuite).
• Excellent communication and relationship-building with customers and internal teams.
• Detail-oriented, process-driven, and comfortable in fast-paced, evolving environments.
• Cross-functional collaboration with Product, Engineering, and Customer Success.

Responsabilidades

• Own the full onboarding lifecycle from requirements to post-launch review.
• Identify use cases and success criteria to guide system configuration.
• Manage data imports, integrations, and configurations to fit customer needs.
• Collaborate with product, engineering and support to troubleshoot and optimize.
• Propose scalable, repeatable onboarding improvements to boost efficiency.
• Track implementation metrics and customer satisfaction across projects.
• Advocate for the customer in internal discussions and roadmapping.
• Guide adoption and align processes with new workflows and system design.
• Monitor scope, timelines, and outcomes; escalate risks early with mitigation plans.

Conocimientos

Customer-Centric

Project Ownership

Technical & Analytical

AI Literacy

Systems Thinking

Collaboration

Communication

Adaptability

Adoption & Scope

Herramientas

Salesforce

HubSpot

NetSuite

Descripción del empleo

Cordance, via Campus Kaizen, seeks an Implementation Specialist to bridge customers and tech teams. You’ll manage end-to-end onboarding for new and expanding customers, coordinating with sales, product, support, and success to ensure successful launches with measurable outcomes.

This hands-on role translates business needs into actionable configurations, data mappings, and stepwise onboarding improvements, driving value quickly.