Client Implementation Manager

KPA; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

PTO

Paid and Floating Holidays

401k with Company match and immediate

Job summary

KPA is seeking a Client Implementation Manager to drive successful onboarding and implementation for automotive clients. You will own projects from planning and configuration through training and launch, while building trusted relationships and ensuring a smooth transition to ongoing Client Success.

You will collaborate with internal teams, resolve roadblocks, and coach customers to use KPA solutions effectively, including Salesforce integrations and CRM workflows.

Qualifications

• 2+ years in a customer-facing role, onboarding, implementation or support.
• Strong organizational and time management skills with ability to manage multiple priorities.
• Confident communicator, can guide conversations toward solutions.
• Resourceful problem-solver able to remove roadblocks and adapt to challenges.
• Comfort with learning new technology and training others on software platforms.
• Able to work independently and remotely while collaborating with teams.
• Experience using CRM tools and Microsoft Office.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Own the implementation process from planning to launch and ongoing support.
• Build strong customer relationships and manage expectations.
• Keep projects on track by developing and coordinating implementation plans.
• Configure solutions to meet customer needs and provide guidance on product functionality.
• Solve problems creatively using platform capabilities to overcome obstacles.
• Train customer administrators to become confident users of KPA products.
• Collaborate with Client Success, Product, and Content teams to improve experience.
• Ensure smooth handoff to ongoing Client Success team.

Skills

Customer onboarding

Implementation

Project coordination

Technical support

Remote work

CRM tools

Microsoft Office

Communication

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

CRM software

Microsoft Office

Job description

Who We Are

KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the complexities of compliance.

Named as one of Built In Colorado’s Best Places to Workfor seven years in a row,KPAis made up of talented individuals working together for the greater good.We’re here to help our clients buildsafe, thriving organizations, and we’re looking for people with a common goal to help us do it.

About the Role:

A successful customer relationship starts with a strong implementation. At KPA, our Client Implementation Managers play a key role in making that happen, helping new customers get up and running with the tools they need to manage compliance, reduce risk, and operate more effectively.

We’re looking for someone who enjoys working directly with customers, solving problems, and bringing structure to complex projects. You’ll own the implementation process from initial planning and configuration through training and launch, helping customers navigate challenges and get the most out of KPA’s solutions.

This role combines project management, technical problem-solving, and customer relationship management. You’ll work closely with customers and internal teams to keep implementations moving forward, resolve roadblocks, and create a positive experience that sets the foundation for long‑term success.

What You’ll Do:

• Own the implementation process. Manage new customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support.
• Build strong customer relationships. Serve as a trusted point of contact throughout implementation, understanding customer needs, setting expectations, and helping them navigate the process.
• Keep projects on track. Develop and manage implementation plans, coordinate deliverables, identify potential risks, and proactively address issues that could impact timelines.
• Configure solutions to meet customer needs. Set up and configure KPA’s platforms, providing guidance on product functionality, integrations, and best practices.
• Solve problems creatively. Work through implementation challenges, identify practical solutions using existing platform capabilities, and help customers overcome obstacles.
• Help customers become confident users. Train customer administrators and supervisors on how to effectively use KPA’s products and manage their environments.
• Collaborate across teams. Partner with Client Success, Product, and Content teams to troubleshoot issues, share customer feedback, and improve the implementation experience.
• Set customers up for long‑term success. Ensure implementations are completed successfully and customers experience a smooth transition to their ongoing Client Success team.

What You’ll Bring:

• At least 2 years of experience in a customer‑facing role, ideally involving customer onboarding, implementation, project coordination, or technical support.
• Strong organizational and time management skills, with the ability to manage multiple priorities and keep projects moving forward.
• Confidence communicating with customers, understanding their needs, and guiding conversations toward solutions.
• A practical, resourceful approach to problem‑solving, including the ability to work through unexpected challenges and remove roadblocks.
• Comfort learning new technology, explaining technical concepts, and helping others become confident using software platforms.
• The ability to work independently while collaborating effectively with customers and teammates in a remote environment.
• Experience using Microsoft Office applications and customer relationship management tools.
• A bachelor’s degree or equivalent professional experience

Nice to Have:

• Experience working with Salesforce.
• Previous experience implementing, configuring, or supporting software solutions.

What Success Looks Like:

• Success in this role goes beyond completing implementations on time. It’s about creating an experience where customers feel supported, understand how to use their solutions, and are confident moving forward.
• You’ll be successful when you’re able to independently manage implementations, build trust with customers, anticipate challenges before they become larger problems, and work effectively across teams to deliver a smooth onboarding experience.
• Above all, you’ll bring a combination of accountability, curiosity, and a customer‑first mindset to your work, helping KPA deliver on its commitment to making compliance simpler and more effective.

Compensation:

• Base salary of 65-75k commensurate with experience
• Annual bonus up to 7.5%

Physical Requirements:
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Visual Recognition - Constantly
• Stationary sitting or standing position - Constantly
• Working at a computer typing and view a screen - Constantly
• Speaking, Hearing, and Listening - Often

Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown some people are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, you might just be the right candidate for this or other roles.

As a growing company KPA values its employees by supporting them with a full benefits package including

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• Paid and Floating Holidays
• 401k with Company match and immediate vesting
• Company‑funded Life Insurance
• Employee Assistance Programs
• No-cost Mental Health Benefits

Please note: we may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast‑feeding and/or pregnancy‑related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally‑protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

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