Client Implementation Manager

KPA; New York (NY); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

PTO

Paid and floating holidays

No-cost Mental Health Benefits

Job summary

KPA helps automotive businesses stay compliant with software, consulting, and training services. The Client Implementation Manager role focuses on guiding new customers from planning and configuration through training and launch, building strong relationships and ensuring a smooth onboarding.

You’ll work closely with internal teams to troubleshoot and optimize implementations, while independently managing projects and helping customers become confident users of KPA’s platform.

Qualifications

• At least 2 years in a customer-facing role with onboarding, implementation, or project coordination.
• Strong organizational and time management skills.
• Confident communicating with customers and guiding conversations toward solutions.
• Resourceful, practical problem-solving with roadblock removal.
• Comfort with learning new technology and explaining concepts to others.
• Ability to work independently while collaborating remotely with teams.
• Experience with Microsoft Office and CRM tools.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Own the implementation process from planning through training and launch.
• Manage new customer implementations from planning and site config to training and transition to ongoing support.
• Build strong customer relationships and serve as a trusted contact.
• Coordinate with Customer Success, Product, and Content teams to troubleshoot and improve the implementation experience.
• Ensure timely project delivery and proactive risk management.
• Configure solutions to meet customer needs and guide best practices.

Skills

Customer onboarding

Implementation

Project coordination

Technical support

Organizational skills

Time management

Customer communication

Problem solving

Remote collaboration

Microsoft Office

CRM tools

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Who We Are

KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the complexities of compliance. Named as one of Built In Colorado’s Best Places to Work for seven years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.

About the Role

A successful customer relationship starts with a strong implementation. At KPA, our Client Implementation Managers play a key role in making that happen, helping new customers get up and running with the tools they need to manage compliance, reduce risk, and operate more effectively. We’re looking for someone who enjoys working directly with customers, solving problems, and bringing structure to complex projects. You’ll own the implementation process from initial planning and configuration through training and launch, helping customers navigate challenges and get the most out of KPA’s solutions. This role combines project management, technical problem-solving, and customer relationship management. You’ll work closely with customers and internal teams to keep implementations moving forward, resolve roadblocks, and create a positive experience that sets the foundation for long-term success.

What You’ll Do

• Own the implementation process.
• Manage new customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support.
• Build strong customer relationships.
• Serve as a trusted point of contact throughout implementation, understanding customer needs, setting expectations, and helping them navigate the process.
• Keep projects on track.
• Develop and manage implementation plans, coordinate deliverables, identify potential risks, and proactively address issues that could impact timelines.
• Configure solutions to meet customer needs.
• Set up and configure KPA’s platforms, providing guidance on product functionality, integrations, and best practices.
• Solve problems creatively.
• Work through implementation challenges, identify practical solutions using existing platform capabilities, and help customers overcome obstacles.
• Help customers become confident users.
• Train customer administrators and supervisors on how to effectively use KPA’s products and manage their environments.
• Collaborate across teams.
• Partner with Client Success, Product, and Content teams to troubleshoot issues, share customer feedback, and improve the implementation experience.
• Set customers up for long-term success.
• Ensure implementations are completed successfully and customers experience a smooth transition to their ongoing Client Success team.

What You’ll Bring

• At least 2 years of experience in a customer-facing role, ideally involving customer onboarding, implementation, project coordination, or technical support.
• Strong organizational and time management skills, with the ability to manage multiple priorities and keep projects moving forward.
• Confidence communicating with customers, understanding their needs, and guiding conversations toward solutions.
• A practical, resourceful approach to problem-solving, including the ability to work through unexpected challenges and remove roadblocks.
• Comfort learning new technology, explaining technical concepts, and helping others become confident using software platforms.
• The ability to work independently while collaborating effectively with customers and teammates in a remote environment.
• Experience using Microsoft Office applications and customer relationship management tools.
• A bachelor’s degree or equivalent professional experience.

Nice to Have

• Experience working with Salesforce.
• Previous experience implementing, configuring, or supporting software solutions.

What Success Looks Like

Success in this role goes beyond completing implementations on time. It's about creating an experience where customers feel supported, understand how to use their solutions, and are confident moving forward. You’ll be successful when you’re able to independently manage implementations, build trust with customers, anticipate challenges before they become larger problems, and work effectively across teams to deliver a smooth onboarding experience. Above all, you bring a combination of accountability, curiosity, and a customer-first mindset to your work, helping KPA deliver on its commitment to making compliance simpler and more effective.

Compensation

Base salary of 65-75k commensurate with experience. Annual bonus up to 7.5%.

Physical Requirements

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Visual Recognition - Constantly. Stationary sitting or standing position - Constantly. Working at a computer typing and view a screen - Constantly. Speaking, Hearing, and Listening - Often.

Diversity and Inclusion

We’re dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown some people are less likely to apply unless they meet every requirement.

Benefits

We value its employees by supporting them with a full benefits package including:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• Paid and Floating Holidays
• 401k with Company match and immediate vesting
• Company-funded Life Insurance
• Employee Assistance Programs
• No-cost Mental Health Benefits

AI Tools and Data Processing

Please note: we may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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