Remote IT Help Desk Expert

Ovextech; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading tech support firm is seeking a Help Desk Specialist to provide effective support to clients. Responsibilities include diagnosing computer hardware/software issues, responding to queries in person and remotely, and providing basic training. Candidates should have a Bachelor's degree in IT, over 3 years of experience, and strong analytical skills. This role offers flexibility with remote work options.

Qualifications

• 3+ years working as a help desk specialist.
• Advanced knowledge of hardware systems including circuit boards and processors.
• Ability to troubleshoot complex hardware and software issues.

Responsibilities

• Respond to client support queries.
• Diagnose issues with software, peripherals, and hardware.
• Provide basic computer training.

Skills

Advanced knowledge of computer software and hardware systems

Excellent diagnostic skills

High-level communication skills

Education

Bachelor's degree in computer science, information technology or similar

Tools

Help desk software

Remote-access systems

Job description

A leading tech support firm is seeking a Help Desk Specialist to provide effective support to clients. Responsibilities include diagnosing computer hardware/software issues, responding to queries in person and remotely, and providing basic training. Candidates should have a Bachelor's degree in IT, over 3 years of experience, and strong analytical skills. This role offers flexibility with remote work options.