Client Services Technician - Tech Support Pro

IT Solutions; Godfrey (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Rich Medical and prescription plans

Paid Holidays and Flexible Paid Time Off

401K/401K Roth with matching

Job summary

A Managed Service Provider is seeking a Technician for Client Services to support clients with their technology needs. The role involves answering technical inquiries, troubleshooting issues, and working collaboratively with teams to drive resolutions. Ideal candidates should have excellent communication skills, a passion for problem-solving, and at least two years of experience in network administration. This full-time position offers a competitive benefits package and opportunities for professional growth.

Qualifications

• 2+ years work experience as a Network Administrator.
• Experience with Windows Server (2012-Current) versions.
• Experience managing or troubleshooting Office 365 Exchange online.

Responsibilities

• Answer technical service calls and create customer tickets.
• Troubleshoot Internet and hardware issues remotely.
• Interact with multiple technician groups to resolve issues.

Skills

Client facing activity

Oral and written communication skills

Organizational skills

Problem-solving skills

Understanding of Microsoft 365

Ability to lift 50 pounds

Education

Bachelor’s Degree or equivalent

Tools

Office 365 Exchange

ConnectWise Manage

Cisco AnyConnect

Fortinet

Job description

A Managed Service Provider is seeking a Technician for Client Services to support clients with their technology needs. The role involves answering technical inquiries, troubleshooting issues, and working collaboratively with teams to drive resolutions. Ideal candidates should have excellent communication skills, a passion for problem-solving, and at least two years of experience in network administration. This full-time position offers a competitive benefits package and opportunities for professional growth.