Remote Client Experience Specialist – Travel Planning

Socket.dev; Billings (MT); On-site; USD 40,000 - 65,000; Full time

Job summary

Socket.dev seeks a dependable Virtual Client Experience Specialist to assist travelers remotely. You will respond to inquiries, research options, and present clear, organized information to help clients compare choices.

Training is provided, and ongoing support ensures you succeed in a collaborative, customer-first environment. Ideal candidates are patient, resourceful, and proficient in written communication across email, phone, text, and online platforms.

Qualifications

• Must have strong customer service and interpersonal communication skills.
• Ability to write clear, professional messages.
• Excellent organizational, research, and time-management abilities.
• Comfortable using websites, email, video training, and online systems.
• Willing to participate in training and professional development.

Responsibilities

• Respond to new client inquiries promptly and courteously.
• Ask questions to identify client destination interests, dates, preferences and budget.
• Research accommodations, cruises, activities, transportation, and vacation packages.
• Present clear information to help clients compare options.
• Assist with completing reservations and reviewing confirmations for accuracy.

Skills

Customer service

Communication

Time management

Job description

Socket.dev seeks a dependable Virtual Client Experience Specialist to assist travelers remotely. You will respond to inquiries, research options, and present clear, organized information to help clients compare choices.

Training is provided, and ongoing support ensures you succeed in a collaborative, customer-first environment. Ideal candidates are patient, resourceful, and proficient in written communication across email, phone, text, and online platforms.