Remote Travel Booking & Client Success Specialist

Socket.dev; Battle Creek (MI); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Training and mentorship

Travel industry discounts

Job summary

Socket.dev is seeking a Booking & Client Support Specialist to help travelers from initial inquiry through reservation confirmation and trip prep. This remote role emphasizes organized, reliable support across hotels, cruises, transportation, tours, and vacation packages.

Training and ongoing resources are provided to develop booking skills and client service. Ideal candidates have strong customer service, exceptional organization, and the ability to manage multiple requests accurately.

Qualifications

• Strong customer service and communication abilities.
• Excellent organization and attention to detail.
• Ability to follow processes and manage deadlines.
• Confidence communicating with clients professionally.
• Ability to manage several requests without losing accuracy.
• Basic computer, email, and internet research skills.
• Comfort learning online reservation platforms and digital tools.
• Ability to work independently and manage time effectively.

Responsibilities

• Respond to client inquiries and collect necessary trip information.
• Identify travel dates, destination preferences, budgets, and special requests.
• Search approved resources for accommodations, cruises, transportation, activities, and vacation packages.
• Assist clients with reviewing available options and understanding reservation details.
• Coordinate selected travel services through authorized supplier platforms.
• Process booking information and ensure details are properly documented.
• Review names, dates, accommodations, transportation, and other reservation information for accuracy.
• Send confirmations, itinerary details, payment reminders, and other important updates.
• Track upcoming deadlines and follow up with clients when additional information is required.
• Assist with reservation modifications and routine booking questions.
• Communicate professionally through phone, email, messaging, and virtual platforms.
• Contact supplier partners when clarification or booking assistance is necessary.
• Maintain accurate electronic records of client communications and reservations.
• Stay informed about supplier programs, destination updates, promotions, and travel products.
• Provide responsive support throughout the client's planning and pre-travel experience.

Skills

Customer service

Communication

Organization

Attention to detail

Time management

Tools

Online reservation platforms

Job description

Socket.dev is seeking a Booking & Client Support Specialist to help travelers from initial inquiry through reservation confirmation and trip prep. This remote role emphasizes organized, reliable support across hotels, cruises, transportation, tours, and vacation packages.

Training and ongoing resources are provided to develop booking skills and client service. Ideal candidates have strong customer service, exceptional organization, and the ability to manage multiple requests accurately.