Remote Travel Booking & Client Support Specialist

Socket.dev; Baltimore (MD); On-site; USD 38,000 - 62,000; Full time

Job summary

Socket.dev is seeking a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role thrives on professional communication, flexibility, and independent work.

You will assist with organizing booking details, gather information for reservations, and provide prompt, helpful guidance to clients while collaborating with the team for a smooth experience. Full training is provided.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, and comfortable using online tools.
• Ability to work remotely and manage your own schedule.
• Professional, dependable, and proactive.
• No previous experience required — full training is provided.

Responsibilities

• Assist clients with organizing booking details, dates, preferences, and service selections.
• Provide customer support through email, phone, and messaging in a professional manner.
• Help gather and maintain information needed for reservations and itinerary support.
• Coordinate booking details and follow up with clients as needed.
• Maintain accurate notes, client profiles, and documentation within our systems.
• Respond promptly to client questions and provide helpful guidance.
• Stay informed about available destinations, suppliers, and experience options.
• Support administrative tasks related to planning and booking services.
• Work collaboratively with the team to ensure a smooth and positive client experience.

Skills

Customer service

Communication

Time management

Remote work

Professionalism

Booking tools

Tools

Booking tools

Job description

Socket.dev is seeking a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role thrives on professional communication, flexibility, and independent work.

You will assist with organizing booking details, gather information for reservations, and provide prompt, helpful guidance to clients while collaborating with the team for a smooth experience. Full training is provided.