Remote Client Support & Travel Booking Specialist

Socket.dev; Kansas; Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote schedule

Team support

Job summary

Socket.dev is seeking a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role offers flexible scheduling and professional development.

You will organize details, respond to inquiries by email, phone, or chat, maintain client records, and collaborate with the team to ensure smooth travel experiences. No prior experience required; full training will be provided.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using online tools and booking systems.
• Proactive and reliable with attention to detail.

Responsibilities

• Assist clients with organizing booking details, dates, preferences, and service selections.
• Provide customer support through email, phone, and messaging in a professional manner.
• Help gather and maintain information needed for reservations and itinerary support.
• Coordinate booking details and follow up with clients as needed.
• Maintain accurate notes, client profiles, and documentation within our systems.
• Respond promptly to client questions and provide helpful guidance.
• Stay informed about available destinations, suppliers, and experience options.
• Support administrative tasks related to planning and booking services.
• Work collaboratively with the team to ensure a smooth and positive client experience.

Skills

Customer service

Communication

Remote work

Organization

Proactive

Booking tools

Tools

Booking tools

Job description

Socket.dev is seeking a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role offers flexible scheduling and professional development.

You will organize details, respond to inquiries by email, phone, or chat, maintain client records, and collaborate with the team to ensure smooth travel experiences. No prior experience required; full training will be provided.